Refund policy

Kitty Coo Wellness Co. Return & Refund Policy

Effective Date: October 9, 2025

At Kitty Coo Wellness Co., each product is intentionally crafted with care, precision, and the highest quality ingredients to support your wellness journey. Because our herbal tinctures and wellness products are small-batch, personal-use consumables, all sales are final.

💕 Final Sale Policy

Due to the specific curation and hygienic nature of each product, we are unable to accept returns, exchanges, or issue refunds once an order has been placed. This policy helps us ensure that every customer receives products that are fresh, safe, and uncompromised.

Please review your order carefully before completing your purchase.
If you have any questions about a product before ordering, our team is always happy to help at hello@kittycoowellness.com

🌸 Order Issues or Damages

We understand that accidents can happen during shipping.
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at hello@kittycoowellness.com with:

  • Your order number

  • A photo of the damaged or incorrect item(s)

We’ll promptly review your claim and do our best to make it right.

🐆 Non-Refundable Items

For health and safety reasons, we cannot accept returns on:

  • Herbal tinctures and consumable wellness products

  • Discounted, sale, or promotional items

  • Gift cards

💌 Shipping Policy Reminder

Please ensure your shipping address is correct at checkout. Kitty Coo Wellness Co. is not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

🌿 Questions?

We’re always here to support your wellness journey.
Reach out to us at hello@kittycoowellness.com with any questions about your order or product information before purchasing.